Terms and Conditions

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When hiring commercial equipment, there are always Terms and Conditions that (On Cloud Castles & Events LLC) needs to be adhered to. Please ensure that you have read through the following and accepted these. We will not be able to hire items to clients who do not agree with our On Cloud Castles & Events LLC.

We reserve the right to cancel any booking on the day, or prior to the hire of our equipment if On Cloud Castles & Events LLC deems it unsafe to install and operate equipment due to rain, wet weather, high winds etc. Please note that in order to cancel your booking you need to give us 5 days notice prior to delivery.

ACCESS TO PREMISES:

When On Cloud Castles & Events LLC deliver a Bouncy Castle or other hire items to our client, we require good access to the setup area. The access area needs to be at least 4.5 Ft wide, some of the larger castles require a larger access area than 4.5 Ft, if you are unsure, please discuss your premises with us prior to your hire. 

If any of our items need to be taken up or over any stairs, steps or hills, then the client must inform the hirer and it is likely an additional person will need to be present, to help give the hirer's staff a hand in manoeuvring the castle.

The client must ensure that the hirer have been notified of any tricky or awkward access points or if unsure, it is a good idea to always check and save disappointment on the event/rental day.

CANCELLATION POLICY:

On Cloud Castles & Events LLC reserve the right to cancel any booking on the day, or prior to the hire of our equipment if On Cloud Castles & Events LLC deems it unsafe to install and operate equipment due to rain, wet weather, high winds etc. Please note that in order to cancel your booking you need to give us 5 days notice prior to delivery.

Personal situations can always arise, in the event of a cancellation the deposit of $60.00 will be aded to credit in your account for future reservations. (Is non-Refundable). 

To process your cancellation please reach us to our email: Oncloudcastlesevents@gmail.com